Delivery

Small orders weighing up to 30 kg and with a maximum length of 2.7 m are sent in boxes via courier. The order processing time is usually 2-5 business days. Deliveries are made from Monday to Friday during courier working hours.

Goods that fit on a EURO 120 x 80 pallet and weigh up to 1000 kg are shipped by courier as a pallet shipment. The order processing time is usually 2-5 business days. Upon request, the driver can unload the pallet using a lift and transport it with a pallet truck, provided the unloading takes place on a hardened, flat surface. If the unloading location does not allow the use of a pallet truck (e.g., gravel road, stone path), the driver is not obliged to unload the goods from the vehicle. In this case, the recipient may unload the goods themselves or provide another delivery address where unloading is possible. The buyer bears additional costs associated with redirecting the shipment and re-delivery. Order fulfillment time is usually 3–10 business days.

Deliveries of goods with non-standard dimensions (over 1.2 m in length) are carried out in cooperation with an external forwarding company according to the following rules:

• Lead time: Preparation of goods for shipment by the warehouse takes up to 2 business days. Transport time is usually 3–10 business days. We will inform you about any delays by phone or e-mail.

• Transport conditions: Shipments are delivered by trucks with a weight exceeding 3.5 t (usually so-called "solos" with a load capacity of up to 8 t). These vehicles do not have an unloading lift or HDS crane.

• Access verification: The Buyer is obliged to verify the possibility of truck access to the indicated address. Any difficulties must be reported to us before purchase: tonnage restrictions (above 3.5 t and 8 t), narrow streets, or lack of parking space. Lack of relevant information may result in a delay in delivery and additional costs related to the necessity of redirecting the shipment or organizing alternative transport.

• Unloading obligation: Delivery is carried out without unloading. The driver delivers the goods to the indicated address but is not obliged to remove them from the vehicle. Unloading is entirely the responsibility of the recipient.

  • In the absence of a forklift, the goods must be unpacked on the truck and unloaded manually.

  • We recommend involving at least 1–2 additional people to help. Unloading time should not exceed 30 minutes.

  • Transport packaging (e.g., pallets, securing materials) becomes the property of the recipient.

• Delivery hours: Deliveries take place from Monday to Friday, 8:00 AM – 4:00 PM, excluding holidays and public holidays. It is not possible to choose a specific hour, so there must be people prepared for receipt and unloading at the indicated address.

• Important: Delivery dates are approximate. If delivery is impossible due to technical reasons on the recipient's side (no access, no people for unloading), the costs of a second delivery attempt or storage are borne by the buyer.

Upon receipt of the shipment, the recipient is obliged to check the goods in the presence of the courier.

Before unpacking the pallet, check the condition of the packaging. If you notice any damage (e.g. tear in the packaging, damage to the carrier, dents, deformation of the packed pallet), immediately report this fact to the driver, who is obliged to write a damage protocol in the presence of the recipient.

The protocol should include the date of delivery and a detailed description of the damage (including damage to the packaging) or deficiencies in the shipment. The protocol must be signed by the courier and the consignee (if the driver does not have a ready form to fill out, the protocol can be written on the waybill). In order to facilitate the later complaint procedure, photo documentation should be made during unloading.

In case of any problems during the acceptance of delivery, please contact the seller.

The recipient is obliged to check the condition of the shipment before confirming its receipt, in particular, to assess whether the shipment has no damage or defects.

If the shipment is damaged or incomplete, the damage protocol should be written in the presence of the courier and photo documentation (photos of packaging and contents) should be prepared.

DPD carrier allows the recipient to write the protocol without the presence of the courier. Electronic damage protocol is available at https://protokol.dpd.com.pl/.

NOTE: If the damage is blatant (visible before unpacking the package, damaged, torn, wet carton, etc.), the protocol must be written on the day of delivery.

If the packaging was intact, and the damage was found after opening the shipment, an electronic damage report must be completed within 5 working days.

Photos and a damage report should be sent to [email protected] within 5 working days of receipt of the shipment.

If the shipment is at the consignee’s, you must also include a statement waiving the right to file a claim in favor of the sender.

Sending the above-mentioned documentation is a necessary condition for taking into account any claims made by the customer for damage to the shipment in transit.

The information written on the protocol and the date may affect the decision to accept the claim.

Damage protocol
Statement in favor of the shipper

Shipping costs for the products offered are displayed during the checkout process. Depending on the shipping method selected and the weight and dimensions of the products, shipping costs range from 5 EUR to 1000 EUR.

If the consignee is not prepared for unloading or is absent during delivery, the shipment returns to the carrier and is scheduled for redelivery. The cost of redelivery and/or storage of the shipment shall be borne by the consignee/customer/buyer. The cost of redelivery is 40% of the basic price.

If delivery is impossible due to road restrictions, difficult or impassable road or other factors preventing access, the shipment will be returned to the carrier. In this case, the consignee is obliged to indicate another delivery address where the goods can be delivered or collect the shipment in person from the carrier’s warehouse. The cost of redelivery and/or storage of the goods shall be borne by the buyer.

Any changes to the forwarding order made by the customer/buyer after the shipment is released from the warehouse may incur an additional cost, which may be passed on to the buyer.